Bookings
Need to cancel or change a class?
Plans change. Here's how to cancel or rebook — and what to know about our cancellation policy.
How to cancel or change a booking
You can manage your booking in two ways:
- From your confirmation email – every booking confirmation includes a link to cancel or rebook. Open the email and follow the link.
- From your Momence account – log in, go to your upcoming bookings, and cancel or reschedule from there.
Our cancellation policy
Please cancel at least 6 hours before your class starts, so we can offer your spot to someone else. Cancellations made inside 6 hours are charged £5, and no-shows are charged £10. If you’re stuck, please give us a call – we’ll always try to help you reschedule.
Cancellations & changes
How do I cancel a class?
Open your booking confirmation email and follow the cancel link, or log in to your Momence account and cancel from your upcoming bookings.
How do I change or rebook a class?
Use the same confirmation email or your Momence account – cancel the class you can’t make and book the one you’d like instead.
What is your cancellation policy?
Please cancel at least 6 hours before your class starts. Cancellations inside 6 hours are charged £5, and no-shows are charged £10.
I need to cancel last minute - what do I do?
Give the studio a call as soon as you can. Letting us know early means we can offer your spot to someone else and help you reschedule.
I can't find my confirmation email
Check your spam or junk folder first. If it’s not there, log in to your Momence account to manage the booking, or get in touch and we’ll help.
Still stuck?
If you can't cancel online or you're running late, give us a call and we'll help.